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- Cell phone callers' general location now available to 9-1-1
- E-Comm announces 2009-2010 Board of Directors
- Cell phones to provide caller location to regional 9-1-1 centre
- Media Advisory: Completion of CAD Transition
- E-Comm’s Emergency Response Application recognized by ESRI’s Award of Excellence
- Media Advisory: TEST Fire Calls - TESTS CONCLUDED
- Media Advisory: TEST Fire Calls
- Media Advisory: TEST Fire Calls - TESTS CONCLUDED
- Media Advisory: TEST Fire Calls
- Accidental Calls a Growing Concern for 9-1-1 Service
- E-Comm 9-1-1 Reminds Public to Be Aware of Location When Calling 9-1-1
- E-Comm announces 2008-2009 Board of Directors
- 9-1-1 Services Available in Multiple Languages
- Coquitlam Emergency Communications System Advances
- E-Comm 9-1-1 Launches Public Awareness Campaign to Combat “Phantom” Cell Phone Calls
- E-Comm announces 2007-2008 Board of Directors
- West Vancouver conversion completes police radio network
- Vancouver Police Chief and E-Comm president statements regarding Sudden Death
- TBWA\Vancouver Supports E-Comm 9-1-1 In Helping Save Lives and Protect Property
- E-Comm fire dispatchers receive national award of excellence
- E-Comm dispatcher honoured for "quarterbacking cold-water rescue
- E-Comm announces 2006-2007 Board of Directors
- E-Comm Media Advisory
- E-Comm Media Advisory
- E-Comm Media Advisory
- E-Comm Media Advisory
- GVTAPS joins E-Comm communications network
- E-Comm dispatchers recognized for outstanding efforts during boating mishap
- E-Comm Media Advisory: TELUS phone service outage in White Rock
- E-Comm Media Advisory: TELUS phone service outage
- E-Comm announces 2005-2006 Board of Directors
- New Westminster increases communication power among emergency services
- 2004 APCO Canada Public Safety Communicator of the Year
- E-Comm/9-1-1 Appointment Notice
- E-Comm/9-1-1 Appointment Notice
- E-Comm/9-1-1 Celebrates 5th Anniversary
- E-Comm/9-1-1 announces 2004-2005 Board of Directors
- Surrey & White Rock join emergency communications elite
- Delta Police and Fire Increase Communications Power
- E-Comm announces 2003-2004 Board of Directors
- Port Moody Police first to use new Computer-Aided Dispatch System
- E-Comm announces 2002-2003 Board of Directors
- Ridge-Meadows RCMP dispatch moves to E-Comm
- Emergency service radio system increases communication power of police, fire, ambulance
- Port Moody Fire & Rescue moves to new computerized dispatch system
- Port Moody connects all emergency services to E-Comm radio system
- Celebrating 100 years of a wireless world
- E-Comm announces new president and general manager
- Forensic video experts gather in Vancouver
- Vancouver Fire & Rescue "goes live" with new computer-aided dispatch system
- E-Comm announces 2001-2002 Board of Directors
- Emergency Operations Centre on partial activation
- E-Comm tables settlement offer for 9-1-1 call takers and emergency dispatchers
- New ten-digit dialing does not apply to 9-1-1
- 9-1-1 service to remain operational
- Maple Ridge-Pitt Meadows RCMP joins E-Comm radio system
- Corporate Information
- 9-1-1
- 9-1-1 (中文)
- 9-1-1 (ਪੰਜਾਬੀ)
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- Order 9-1-1 Materials
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9-1-1
(回到英文網頁 Return to English)
9-1-1 簡介
E-Comm公司為大溫哥華地區(Metro Vancouver)、陽光海岸地區(SCRD)及恵斯勒地區提供9-1-1服務，也同時為以下地區的警察及消防部門提供緊急調度服務。
9-1-1服務由大溫哥華地區(Metro Vancouver)外判給E-Comm公司。大溫哥華地區(Metro Vancouver)從區內各市的地稅中征收9-1-1服務費用。
當9 -1-1接線生接到來電時，他們會先問："請講您需要那一種服務 -- 警察、消防或救護車?" 然後確認來電者所在的城市。接下來E-Comm公司的任務是將來電立即轉接到所要求的相關部門。E-Comm公司的接線生會在線上陪著報案者，直到接通所 需要的部門為止，整個過程通常需要25-30秒鐘。
如果來電者不確定需要何種服務，訓練有素的E-Comm公司接線生會 問幾個重點問題，以便幫助他決定所需要的服務，並為之接通相關的部門。接通之後，相關部門的調度員可以在任何時間內，聯繫其他部門一同回應提供援助。舉例 來說，如果卑詩救護車服務接到來電而需要警察到場，他們會聯繫適當的警察部門/支隊要求提供援助。