9-1-1

9-1-1 Service Levels: April-June 2010

Total number of 9-1-1 calls for Metro Vancouver, Sunshine Coast Regional District, Whistler and Squamish (includes abandoned calls)

Target: 95% (Percentage of calls answered in 5 seconds or less)

Year	# Calls / Monthly SL	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total Calls / Yearly SL
2010	# Calls	76,888	79,097	82,353	81,025	85,342	85,499	94,509	-	-	-	-	-	594,375
2010	Monthly SL	96%	98%	97%	96%	96%	96%	95%	-	-	-	-	-	-
2009	# Calls	76,888	70,937	78,559	79,814	87,659	91,303	94,160	96,298	89,720	90,784	84,678	83,337	1,024,137
2009	Monthly SL	98%	96%	96%	95%	94%	93%	96%	96%	96%	96%	97%	96%	96%
2008	# Calls	78,705	78,197	81,869	79,976	87,835	88,732	93,972	91,804	84,705	84,408	80,174	83,510	1,013,887
2008	Monthly SL	98%	97%	98%	98%	97%	98%	98%	98%	98%	97%	97%	98%	98%
2007	# Calls	84,026	74,418	85,997	80,142	86,358	89,443	97,133	93,844	87,926	87,647	87,647	83,271	1,037,852
2007	Monthly SL	96%	96%	95%	95%	94%	96%	97%	98%	98%	97%	97%	97%	96%
2006	# Calls	93,865	86,322	91,301	86,849	91,416	91,555	98,808	95,362	90,117	89,034	86,337	88,805	1,089,771
2006	Monthly SL	98%	98%	97%	97%	96%	96%	94%	94%	95%	96%	95%	95%	96%
2005	# Calls	99,709	97,533	103,405	104,266	115,836	108,950	112,130	112,459	100,643	101,952	91,837	99,801	1,248,521
2005	Monthly SL	-	-	-	-	-	-	-	-	-	-	-	-	97%
2004	# Calls	98,056	93,966	101,575	101,708	104,444	107,802	114,455	115,600	107,259	110,969	98,973	104,017	1,258,824
2004	Monthly SL	-	-	-	-	-	-	-	-	-	-	-	-	95%
2003	# Calls	99,642	88,258	94,286	98,057	106,274	113,805	117,671	117,223	106,813	109,203	100,293	101,378	1,252,903
2003	Monthly SL	-	-	-	-	-	-	-	-	-	-	-	-	95%
2002	# Calls	93,460	84,550	96,173	92,980	98,595	103,850	108,932	110,965	101,423	105,905	99,853	104,244	1,200,930
2002	Monthly SL	-	-	-	-	-	-	-	-	-	-	-	-	96%