TTY at E-Comm

E-Comm can accept 9-1-1 calls from the hearing impaired through TTY (telephone typewriter) units.

If a caller uses a TTY, the caller should:

• Stay calm and dial 9-1-1 from your TTY device
• After the call is answered by 9-1-1, press the space bar to begin the conversation through TTY. Pressing the space bar launches the Baudot tone which establishes the connection between the caller and 9-1-1
• Give the 9-1-1 call-taker a moment to respond. The 9-1-1 call-taker should answer you by typing "GA" for "Go Ahead".
• Tell the 9-1-1 call-taker what you need: "police, fire department, or ambulance." Type your name, address and phone number and confirm where help is needed.
• Stay on the telephone if it is safe to do so. Answer the 9-1-1 call-taker's questions.

If a Deaf or hearing/speech impaired caller doesn't have a TTY, the caller should dial 9-1-1 from a telephone and not hang up. The line will remain open. If you are calling from your home phone or a business telephone (a phone that plugs directly into a telephone outlet in the wall) the caller's address is displayed on the 9-1-1 call-taker's screen. This will allow the 9-1-1 call-taker to send police. Please note that your name and address do not display from cellular phones or a phone that is connected to your computer (known as Internet or VoIP phones).

For more information on TTY contact:

Kim Singh, Operations Manager, E-Comm 9-1-1
604-215-5000
email at kim.singh@ecomm911.ca

Marjorie Cameron, Well Being Program
TTY: 604-456-0903
email at marjorie.cameron@vch.ca