How to Access a 9-1-1 Call
Release of 9-1-1/dispatch records under the Freedom of Information and Protection of Privacy Act/Federal Privacy Act
E-Comm is the 9-1-1/dispatch communications centre that is utilized by various public safety agencies in southwest BC. Pursuant to the Emergency Communications Corporations Act, authorization to release any 9-1-1 or call-taking/dispatch records created by E-Comm must be granted by the agency we provide service to.
For clarity, if the police or fire were involved, the specific police or fire department in the relevant jurisdiction should be contacted by you in writing. If the BC Ambulance Service was involved, then the BCAS should be contacted.
Non-emergency phone numbers for police, fire and ambulance are available on our website by clicking HERE. You can obtain mailing address information through these phone numbers, from your telephone book or through department Web sites. DO NOT call 9-1-1 for contact information.
For your information we are providing the attached link that outlines the FOIPP process: Office of the Information & Privacy Commissioner
For all other FOIPP requests that relate to E-Comm, please submit your request in writing to:
FOI Officer
3301 East Pender Street
Vancouver, BC V5K 5J3
Fax: 604-215-3933